Find the answers to the most frequently asked questions or contact us using our online services in order to receive more information regarding our company, services, and fees.


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Chile: +56 2 25550992
Italy: +39 03593558
China: +86 21 60738451

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Frequently Asked Questions (FAQ)


What is the minimum amount or volume you accept as an order?

We only ship full containers.

What industries do you work with?

We work with leading companies in different industries. Since we offer a service, and the technical knowledge comes from our customers, we can find and order almost any product.

How long does it take to receive a quote once Mercator Group receives the technical information?

If the information delivered is complete the quote should take one week maximum.

What information should I provide in order to begin the search?

The information should be as detailed as possible, preferably a technical sheet of the product. In the case of chemicals, list the correct nomenclature, product concentration, and pertinent CAS number.

Do you provide one quotation, or do you provide alternatives?

Generally we provide 3 quotes; these were selected from a total of 10 or more factories which were contacted.

Once we have received the quotation, what must we do in order to place the order?

Samples will be sent to the customer, who must approve them. Once these have been accepted we must audit the selected company, which takes about one week. Once this has been carried out, the initial payment is made and production is initiated.

What is the production time of one container?

It depends on the product or quantities required but generally between 21 and 35 days.

Who is responsible for the logistics in the event the quote was Ex – Works?

We provide a complete service that includes all of the processes within China.

Do you also ship the order?

If the customer requests it, we provide the service.

What is the average transit time from China to destination?

There are different transit times depending on to which continent the cargo is destined.

What products do you work with?

We provide a service. We don’t sell. This means we can work with any product as long as the specifications are clearly indicated.

What are the payment terms?

We charge in accordance with the payment terms determined by the factories, which are generally 30% upon confirmation of the order, and 70% when the order is ready for shipment.

To whom is the transfer made, to the supplier or to Mercator Group?

To us. Our company is Chinese, so for each order we make a contract with the supplier, which has a different legal validity from that of a simple proforma invoice when the agreement is between the supplier and the customer.